For me, the most important - to have a possibility to control the condition of my order and to be sure that it will be in time. Your shop is the first on-line store, which meets my requirements.
I am satisfied with quality of products and services. When I had questions, support helps me quickly and correctly.
You should contact our support team by phone or e-mail, and notify about this problem. We will reship the product free of charge or give your money back.